The global voice analytics market value reached USD 1310.67 Million in 2025. The voice analytics market is further expected to grow at a CAGR of around 15.80% in the forecast period of 2026-2035 to reach a value of nearly USD 5683.02 Million by 2035.
Base Year
Historical Period
Forecast Period
Voice analytics support businesses to extract valuable data from customer interactions by analysing sentiment, tone, and word choice while personalising customer interactions. The growing adoption of personalised marketing strategies by businesses is creating lucrative voice analytics market opportunities. Businesses are increasingly integrating voice analytics tools with marketing automation platforms and CRM systems to combine voice data with social media interactions, email campaigns, and website behaviours to deliver personalised messaging to customers.
With growing security concerns, key voice analytics players are increasingly implementing robust encryption protocols and security measures to comply with global data protection regulations and safeguard customer data. With regulations becoming more stringent, vendors are also incorporating features that ensure compliance with privacy laws like consent management and data anonymisation to enable businesses to securely handle customer data.
Sectors such as finance and healthcare are increasingly facing regulatory scrutiny, surging the demand for solutions that can monitor and analyse conversations for compliance. Voice analytics, by monitoring conversations for adherence to legal and ethical standards, is used to ensure compliance with stringent industry regulations and avoid fines and penalties. With the evolving regulatory landscape, voice analytics providers are developing tools that can effectively monitor conversations and adapt to specific legal requirements.
Compound Annual Growth Rate
15.8%
Value in USD Million
2026-2035
*this image is indicative*
| Global Voice Analytics Market Report Summary | Description | Value |
| Base Year | USD Million | 2025 |
| Historical Period | USD Million | 2019-2025 |
| Forecast Period | USD Million | 2026-2035 |
| Market Size 2025 | USD Million | 1310.67 |
| Market Size 2035 | USD Million | 5683.02 |
| CAGR 2019-2025 | Percentage | XX% |
| CAGR 2026-2035 | Percentage | 15.80% |
| CAGR 2026-2035 - Market by Region | Asia Pacific | 24.2% |
| CAGR 2026-2035 - Market by Country | China | 23.2% |
| CAGR 2026-2035 - Market by Country | UK | 22.0% |
| CAGR 2026-2035 - Market by Organisation Size | Small and Medium-Sized Enterprises | 23.4% |
| CAGR 2026-2035 - Market by End Use | Banking, Financial Services, and Insurance | 22.5% |
| Market Share by Country 2025 | Germany | 4.7% |
Voice analytics enables users to analyse the emotions and intentions of speakers by analysing recordings or conversations. The audio patterns are analysed for certain features such as tonality, stress, speed, pitch, and rhythm. This helps to improve client satisfaction as competitive intelligence decreases customer dissatisfaction through the identification of problematic clients and detects threats and fraud.
Growing applications of voice analytics in call centres; rising demand for cloud-based voice analytics; integration of voice analytics with IoT devices; and technological advancements are favouring the voice analytics market expansion.
In call centres, voice analytics tools and solutions are extensively used to automate transcription process, detect compliance breaches, measure immediate customer response, facilitate targeted problem-solving, and provide data-driven insights into potential product enhancements. The growing focus of call centres to improve customer experience and optimise workforce is driving the voice analytics market growth.
There is a rising popularity of cloud-based voice analytics solutions due to their flexibility, scalability, remote access and collaboration, and low operational costs. Cloud-based voice analytics solutions also boast frequent improvements and updates, enable real-time data processing, and are equipped with robust security measures, boosting their preference among businesses operating in major end-use sectors, ranging from healthcare to finance.
With the increasing prevalence of the Internet of things, voice analytics is increasingly integrated into IoT devices such as wearables, smart speakers, and smart homes to provide more targeted recommendations and personalised services to customers.
Advancements in speech and emotion recognition technology aimed at improving the interpretation and transcription of spoken language and enabling more accurate speech-to-text conversion are revolutionising the voice analytics market landscape. Moreover, the development of AI-powered sentiment analysis tools to detect emotional cues in speech and personalise customer interactions is anticipated to fuel the market in the coming years.
The demand for the voice analytics market is boosted by its ability to offer several advantages, such as deeper customer insights from detailed sentiment and behaviour analysis, increased operational efficiency through automated interaction analysis, and enhanced compliance and risk management by identifying regulatory issues.
The voice analytics market dynamics and trends are being driven by its ability to enhance sales and marketing effectiveness through the identification of customer trends and to improve employee performance via targeted training and development informed by interaction metrics. These advantages help businesses tailor their services, streamline operations, and optimise both customer and employee experiences.
According to the ITU, India's mobile wireless telecom customer base expanded to 1,142.9 million in 2022, up from 886.3 million in 2013, with a compound annual growth rate (CAGR) of 2.9%. This growth is noteworthy in the context of the global telecom markets. China led the market with 1,780.6 million wireless telecom customers in 2022, showing a CAGR of 4.2% from 1,229.1 million in 2013. The United States experienced a growth from 310.7 million to 372.7 million wireless telecom customers during the same period, with a CAGR of 2.0%. Thailand's telecom customer base increased from 93.8 million in 2013 to 126.4 million in 2022, achieving a CAGR of 3.4%.
Similarly, South Africa saw growth from 76.9 million to 100.3 million wireless telecom customers, with a CAGR of 3.0%. This growth in the telecom industry indicates that telecom companies are increasingly using voice analytics to monitor and improve customer service, thereby boosting the growth of the voice analytics market revenue.
Calabrio, Inc.
Thoughtspot Inc.
VoiceSense Ltd.
Uniphore Technologies Inc.
Read more about this report - REQUEST FREE SAMPLE COPY IN PDF
“Global Voice Analytics Market Report and Forecast 2025-2034” offers a detailed analysis of the market based on the following segments:
Market Breakup by Component
Market Breakup by Type
Market Breakup by Organisation Size
Market Breakup by End Use
Market Breakup by Region
| CAGR 2026-2035 - Market by | Organisation Size |
| Small and Medium-Sized Enterprises | 23.4% |
| Large Enterprises | XX% |
| CAGR 2026-2035 - Market by | End Use |
| Banking, Financial Services, and Insurance | 22.5% |
| Telecommunication | 20.7% |
| Government and Defence | 17.8% |
| Retail and E-Commerce | XX% |
| Healthcare | XX% |
| Others | XX% |
| CAGR 2026-2035 - Market by | Region |
| Asia Pacific | 24.2% |
| Europe | 20.6% |
| Latin America | 18.4% |
| North America | XX% |
| Middle East and Africa | XX% |
| CAGR 2026-2035 - Market by | Country |
| China | 23.2% |
| UK | 22.0% |
| Brazil | 21.1% |
| Germany | 19.8% |
| Canada | 19.6% |
| USA | XX% |
| France | 18.8% |
| Italy | XX% |
| Japan | XX% |
| India | XX% |
| Australia | XX% |
| Saudi Arabia | XX% |
| Mexico | XX% |
The growth of the voice analytics industry is being driven by several factors. Cloud-based voice analytics offers scalability for managing large data volumes, remote accessibility from anywhere, and cost efficiency through subscription-based pricing. It also includes automatic updates and strong disaster recovery features, improving data protection and business continuity.
On-premises voice analytics provides enhanced control over data security and privacy, customizable solutions for specific needs, and potentially faster data processing. It also facilitates compliance with regulatory requirements and integrates smoothly with existing IT infrastructure and legacy systems, further fuelling voice analytics market demand.
Key voice analytics market players are focusing on technological advancements to improve the depth and accuracy of voice recognition, emotion detection, and sentiment analysis. Voice analytics companies are also attempting to integrate voice analytics with other business systems such as workforce optimisation tools, customer relationship management (CRM), and customer experience (CX) platforms to improve agent performance, enhance customer engagement, and streamline operations.
Calabrio, Inc., headquartered in Minnesota, United States, and founded in 2007, is a company that provides services to support companies enhance and streamline workforce management and customer service operations. Its Calabrio ONE software enables organisations to unite agent engagement, workforce optimisation, and business intelligence solutions into a fully integrated suite.
Thoughtspot Inc., headquartered in California, United States, and founded in 2012, is an AI-powered analytics company that supports organisations to create personalised insights to drive decision-making. The company’s intuitive natural language search enables users to generate answers from their business data from every point of decision. Its solutions and services are used by companies like Hilton Worldwide, Huel, Capital One, and NVIDIA, among others.
Vocalis Health, Inc., founded in 2019 and headquartered in Massachusetts, United States, is a developer of AI-based platform that employs voice analysis to evaluate the health status of an individual. The company was formed by the merger of Healthymize and Beyond Verbal, two early-stage Israeli AI health technology companies and its products are cleared by the FDA and CE.
VoiceSense Ltd., headquartered in Tel Aviv, Israel, is a company that specialises in predictive and behavioural speech analytics. It also provides personalised prediction about a person’s behaviour for use in fields such as human capital recruiting and retention, risk management, sales conversion, and healthcare, among others.
*Please note that this is only a partial list; the complete list of key players is available in the full report. Additionally, the list of key players can be customized to better suit your needs.*
Other key players in the voice analytics market include Uniphore Technologies Inc, VoiceBase, Inc., Talkdesk, Inc., Verint Systems Inc, and NICE Ltd., among others.
Upto 15% Off
USD
$3999 $3599
$2499 $2249
$4999 $4249
$5999 $5099
*While we strive to always give you current and accurate information, the numbers depicted on the website are indicative and may differ from the actual numbers in the main report. At Expert Market Research, we aim to bring you the latest insights and trends in the market. Using our analyses and forecasts, stakeholders can understand the market dynamics, navigate challenges, and capitalize on opportunities to make data-driven strategic decisions.*
Get in touch with us for a customized solution tailored to your unique requirements and save upto 35%!
In 2025, the global voice analytics market attained a value of nearly USD 1310.67 Million.
The market is projected to grow at a CAGR of 15.80% between 2026 and 2035.
The market is estimated to witness healthy growth in the forecast period of 2026-2035 to reach about USD 5683.02 Million by 2035.
The major drivers of the market include the increasing emphasis on risk and fraud detection, rising impact of AI and individual experience, increasing use of cloud-based solutions, growth in digital marketing spending, and increased technological expenditures by government agencies.
The increasing need to gain information from customer interactions and the rising demand to track efficiency of agents are the key trends propelling the market's growth.
The market is broken down into North America, Europe, Asia Pacific, Latin America, the Middle East, and Africa.
The major components in the voice analytics market are software and services.
The types of voice analytics in the market are cloud and on-premises.
Based on the organisation size, the market can be divided into small and medium-sized enterprises and large enterprises.
The end uses of voice analytics in the market are banking, financial services, insurance, retail and e-commerce, telecommunication, healthcare, and government and defence, among others.
The competitive landscape consists of Calabrio, Inc., Vocalis Health, Inc., Thoughtspot Inc., VoiceSense Ltd., Uniphore Technologies Inc., VoiceBase, Inc., Talkdesk, Inc., Verint Systems Inc., and NICE Ltd., among others.
Explore our key highlights of the report and gain a concise overview of key findings, trends, and actionable insights that will empower your strategic decisions.
| REPORT FEATURES | DETAILS |
| Base Year | 2025 |
| Historical Period | 2019-2025 |
| Forecast Period | 2026-2035 |
| Scope of the Report |
Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment:
|
| Breakup by Component |
|
| Breakup by Type |
|
| Breakup by Organisation Size |
|
| Breakup by End Use |
|
| Breakup by Region |
|
| Market Dynamics |
|
| Competitive Landscape |
|
| Companies Covered |
|
| Report Price and Purchase Option | Explore our purchase options that are best suited to your resources and industry needs. |
| Delivery Format | Delivered as an attached PDF and Excel through email, with an option of receiving an editable PPT, according to the purchase option. |
Single User License
One User
USD 3,999
USD 3,599
tax inclusive*
Datasheet
One User
USD 2,499
USD 2,249
tax inclusive*
Five User License
Five User
USD 4,999
USD 4,249
tax inclusive*
Corporate License
Unlimited Users
USD 5,999
USD 5,099
tax inclusive*
*Please note that the prices mentioned below are starting prices for each bundle type. Kindly contact our team for further details.*
Flash Bundle
Small Business Bundle
Growth Bundle
Enterprise Bundle
*Please note that the prices mentioned below are starting prices for each bundle type. Kindly contact our team for further details.*
Flash Bundle
Number of Reports: 3
20%
tax inclusive*
Small Business Bundle
Number of Reports: 5
25%
tax inclusive*
Growth Bundle
Number of Reports: 8
30%
tax inclusive*
Enterprise Bundle
Number of Reports: 10
35%
tax inclusive*
How To Order
Select License Type
Choose the right license for your needs and access rights.
Click on ‘Buy Now’
Add the report to your cart with one click and proceed to register.
Select Mode of Payment
Choose a payment option for a secure checkout. You will be redirected accordingly.
Gain insights to stay ahead and seize opportunities.
Get insights & trends for a competitive edge.
Track prices with detailed trend reports.
Analyse trade data for supply chain insights.
Leverage cost reports for smart savings
Enhance supply chain with partnerships.
Connect For More Information
Our expert team of analysts will offer full support and resolve any queries regarding the report, before and after the purchase.
Our expert team of analysts will offer full support and resolve any queries regarding the report, before and after the purchase.
We employ meticulous research methods, blending advanced analytics and expert insights to deliver accurate, actionable industry intelligence, staying ahead of competitors.
Our skilled analysts offer unparalleled competitive advantage with detailed insights on current and emerging markets, ensuring your strategic edge.
We offer an in-depth yet simplified presentation of industry insights and analysis to meet your specific requirements effectively.
Share