Consumer Insights
Uncover trends and behaviors shaping consumer choices today
Procurement Insights
Optimize your sourcing strategy with key market data
Industry Stats
Stay ahead with the latest trends and market analysis.
Base Year
Historical Year
Forecast Year
The global unified communication as a service market size reached a value of around USD 100.70 billion in 2023. The market is expected to grow at a CAGR of 24.0% between 2024 and 2032, reaching a value of approximately USD 697.96 billion by 2032.
Global Unified Communication as a Service Market Report Summary | Description | Value |
Base Year | USD Billion | 2023 |
Historical Period | USD Billion | 2018-2023 |
Forecast Period | USD Billion | 2024-2032 |
Market Size 2023 | USD Billion | 100.70 |
Market Size 2032 | USD Billion | 697.96 |
CAGR 2018-2023 | Percentage | XX% |
CAGR 2024-2032 | Percentage | 24.0% |
CAGR 2024-2032 - Market by Region | Asia Pacific | 27.7% |
CAGR 2024-2032 - Market by Country | India | 31.8% |
CAGR 2024-2032 - Market by Country | China | 26.5% |
CAGR 2024-2032 - Market by Type | On-premise | 31.2% |
CAGR 2024-2032 - Market by End Use | Healthcare | 27.4% |
Market Share by Country 2023 | India | 3.7% |
Unified communications as a service or UCaaS refers to a unified communications paradigm that is supplied via the cloud and provides a wide range of communication and collaboration tools and services. It offers single-tenant and multi-tenant services for email, instant messaging, video conferencing, call forwarding, and voice communication tools. Also, it improves operational effectiveness and assists in lowering capital expenditures for purchasing hardware equipment and outsourcing resources.
Read more about this report - REQUEST FREE SAMPLE COPY IN PDF
Based on component, the market is segmented into telephony, unified messaging, collaboration platforms, and conferencing, among others. On the basis of deployment mode, the market is divided into public cloud and private cloud. By delivery model, the market is bifurcated into managed service and hostel/cloud services. The market on the basis of organisation size is segregated into large enterprises and small and medium sized enterprises. Based on end user, the global unified communications as a service (UCaaS) market is categorised into BFSI, retail, healthcare, government and public sector, and IT and telecom, among others. The regional markets for unified communication as a service are divided into North America, Europe, the Asia Pacific, Latin America, and the Middle East and Africa.
Read more about this report - REQUEST FREE SAMPLE COPY IN PDF
The comprehensive EMR report provides an in-depth assessment of the market based on the Porter's five forces model, along with giving a SWOT analysis. The report gives a detailed analysis of the following key players in the global unified communication as a service market, covering their competitive landscape and the latest developments like mergers, acquisitions, investments, and expansion plans.
The IT and telecom end users accounted for a significant share of the unified communication as a service (UCaaS) market in the historical period. The demand to use UCaaS solutions is being driven by the persistent push by a number of IT and telecom organisations to implement more effective collaboration among their geographically dispersed teams. IT and telecom firms are working with international distributors to effectively deploy the UCaaS services. The necessity for data security and privacy protection rises as a result of dealing with government agencies and organisations to provide them with secure calling and effective information interchange. This is motivating the UCaaS solution offered by the IT and telecom firms, thus increasing the market growth.
Healthcare end users are anticipated to see considerable growth in the unified communication as a service (UCaaS) market over the forecast period as the need for patients to communicate effectively with officials and care givers to receive better care increases. The implementation of UCaaS in healthcare technology motivates manufacturers and healthcare providers to introduce technical advancements in their businesses. Healthcare providers, who usually have minimal IT budgets, have adopted cloud-based solutions more frequently as they are more cost-effective.
CAGR 2024-2032 - Market by | Country |
India | 31.8% |
China | 26.5% |
UK | 21.9% |
USA | 21.4% |
Germany | 19.8% |
Canada | XX% |
France | XX% |
Italy | XX% |
Japan | 16.5% |
Australia | XX% |
Saudi Arabia | XX% |
Brazil | XX% |
Mexico | XX% |
North America is one of the leading regions in the unified communication as a service market. Retail, BFSI, healthcare, IT and telecom are examples of end-user verticals in the United States that demand a more direct and seamless experience for all of their interactions. These include audio, video, and chat, regardless of where they are. Additionally, enterprises are seeking a unified deployment and administration solution from a single provider to meet their UCaaS needs. With the introduction of 5G, they are able to combine remote connectivity technologies on a single UCaaS platform.
Read more about this report - REQUEST FREE SAMPLE COPY IN PDF
Avaya Inc., headquartered in North Carolina in the United States and founded in 2000, is an American technology firm that specialises in business communications services such unified communications (UC) and contact centres (CC). Their multi-cloud application ecosystem and cloud communications solutions enable tailored, intelligent, and simple employee and customer experiences that support strategic goals and desired results.
8X8 Inc., founded in 1987, is one of the top software-as-a-service (SaaS) providers of phone, chat, video, contact centres, and enterprise-class API solutions powered by a single global cloud communications platform. With its headquarters in California in the United States, 8x8 enables workforces all over the world to link individuals and teams so they may communicate more quickly and productively.
Verizon Communications, Inc., established in 2000 and headquartered in New York in the United States, is one of the top providers of technology and communications services worldwide. They provide value-added services such data centre and cloud services, security and managed network services, corporate networking solutions, as well as local and long-distance voice services for broadband video and data.
Other market players include ALE International, Cisco Systems, Inc., Mitel Networks Corporation, Gamma Communications PLC, NTT Communications Corporation, Vodafone Group PLC, Telia Company AB, and RingCentral, Inc., among others.
REPORT FEATURES | DETAILS |
Base Year | 2023 |
Historical Period | 2018-2023 |
Forecast Period | 2024-2032 |
Scope of the Report |
Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment:
|
Breakup by Component |
|
Breakup by Deployment Mode |
|
Breakup by Delivery Model |
|
Breakup by Organisation Size |
|
Breakup by End User |
|
Breakup by Region |
|
Market Dynamics |
|
Competitive Landscape |
|
Companies Covered |
|
*While we strive to always give you current and accurate information, the numbers depicted on the website are indicative and may differ from the actual numbers in the main report. At Expert Market Research, we aim to bring you the latest insights and trends in the market. Using our analyses and forecasts, stakeholders can understand the market dynamics, navigate challenges, and capitalize on opportunities to make data-driven strategic decisions.*
Get in touch with us for a customized solution tailored to your unique requirements and save upto 35%!
In 2023, the global market for unified communication as a service attained a value of approximately USD 100.70 billion.
The market is projected to grow at a CAGR of 24.0% between 2024 and 2032.
The market is estimated to witness a healthy growth in the forecast period of 2024-2032 to reach USD 697.96 billion by 2032.
The major drivers of the market include the rise in demand for BYOD (bring your own device) systems in the corporate sector, increasing integration of artificial intelligence (AI) and the internet of things (IoT), and the growing adoption of video conferencing.
The introduction of 5G technology and high-speed internet along with the growing use of UCaaS in several end use sectors are the key trends propelling the growth of the market.
The major regions in the market are North America, Europe, the Asia Pacific, Latin America, and the Middle East and Africa.
The significant deployment modes include public cloud and private cloud.
The end users of the market are BFSI, retail, healthcare, government and public sector, and IT and telecom, among others.
The various components of UCaaS in the market are telephony, unified messaging, collaboration platforms, and conferencing, among others.
The major players in the unified communication as a service market are Avaya Inc., ALE International, 8X8 Inc, Cisco Systems, Inc., Mitel Networks Corporation, Gamma Communications PLC, NTT Communications Corporation, Vodafone Group PLC, Telia Company AB, RingCentral, Inc., and Verizon Communications, Inc, among others.
Purchase Full Report
Datasheet
Single User License
One User
Five User License
Five Users
Corporate License
Unlimited Users
How To Order
Our step-by-step guide will help you select, purchase, and access your reports swiftly, ensuring you get the information that drives your decisions, right when you need it.
Select License Type
Choose the right license for your needs and access rights.
Click on ‘Buy Now’
Add the report to your cart with one click and proceed to register.
Select Mode of Payment
Choose a payment option for a secure checkout. You will be redirected accordingly.
Gain insights to stay ahead and seize opportunities.
Get insights & trends for a competitive edge.
Track prices with detailed trend reports.
Analyse trade data for supply chain insights.
Leverage cost reports for smart savings
Enhance supply chain with partnerships.
Connect For More Information
Our expert team of analysts will offer full support and resolve any queries regarding the report, before and after the purchase.
Our expert team of analysts will offer full support and resolve any queries regarding the report, before and after the purchase.
We employ meticulous research methods, blending advanced analytics and expert insights to deliver accurate, actionable industry intelligence, staying ahead of competitors.
Our skilled analysts offer unparalleled competitive advantage with detailed insights on current and emerging markets, ensuring your strategic edge.
We offer an in-depth yet simplified presentation of industry insights and analysis to meet your specific requirements effectively.
Australia
63 Fiona Drive, Tamworth, NSW
+61-448-061-727
India
C130 Sector 2 Noida, Uttar Pradesh 201301
+91-858-608-1494
Philippines
40th Floor, PBCom Tower, 6795 Ayala Avenue Cor V.A Rufino St. Makati City,1226.
+63-287-899-028, +63-967-048-3306
United Kingdom
6 Gardner Place, Becketts Close, Feltham TW14 0BX, Greater London
+44-753-713-2163
United States (Head Office)
30 North Gould Street, Sheridan, WY 82801
+1-415-325-5166
Vietnam
193/26/4 St.no.6, Ward Binh Hung Hoa, Binh Tan District, Ho Chi Minh City
+84-865-399-124
United States (Head Office)
30 North Gould Street, Sheridan, WY 82801
+1-415-325-5166
Australia
63 Fiona Drive, Tamworth, NSW
+61-448-061-727
India
C130 Sector 2 Noida, Uttar Pradesh 201301
+91-858-608-1494
Philippines
40th Floor, PBCom Tower, 6795 Ayala Avenue Cor V.A Rufino St. Makati City, 1226.
+63-287-899-028, +63-967-048-3306
United Kingdom
6 Gardner Place, Becketts Close, Feltham TW14 0BX, Greater London
+44-753-713-2163
Vietnam
193/26/4 St.no.6, Ward Binh Hung Hoa, Binh Tan District, Ho Chi Minh City
+84-865-399-124
Share