United Kingdom Field Service Management Market Report and Forecast 2025-2034

United Kingdom Field Service Management Market Outlook

The United Kingdom field service management market size reached approximately USD 232.18 million in 2024. The market is projected to grow at a CAGR of 16.4% between 2025 and 2034, reaching a value of around USD 907.16 million by 2034.

Key Trends in the Market

Field service management (FSM) refers to the practice of efficiently managing a mobile workforce that is engaged in delivering services or conducting operations outside of a central office or location. There are usually software solutions designed to streamline and automate the entire field service process, ranging from assigning tasks and dispatching technicians to capturing real-time data.

• The United Kingdom field service management market growth is being driven by rapid technological developments, including mobile technology, cloud computing, IoT, AI, and data analytics. These advancements provide a strong base for the development of improved FSM software solutions. Companies in the country are continuously utilising such technologies to gain a competitive edge and improve productivity and service quality.

• The increasing importance to meet regulatory requirements and safety standards in various sectors, such as healthcare, manufacturing, and utilities, provides a significant driving force to the United Kingdom field service management market demand. FSM solutions provide a strategic and reliable way to control various aspects of on-site operations, including proper documentation and safety compliance.

• With technological developments, remote assistance and augmented reality (AR) solutions have emerged as a major United Kingdom field service management market trend. These technologies enable companies to provide real-time support to field service technicians from experts through virtual collaboration tools, reducing the need for on-site visits and improving issue resolution times.

Market Analysis

Based on components, the market is bifurcated into solutions and services. On the basis of organisation size, the market is divided into large enterprises, and small and medium-sized enterprises (SMEs). The United Kingdom field service management market segmentation, based on deployment type, includes on-premises and cloud.

The market, based on industry vertical, is segmented into IT and telecom, healthcare and life sciences, manufacturing, transportation and logistics, construction and real estate, and energy and utilities, among others. The major regional markets for field service management are England, Scotland, Wales, and Northern Ireland.

The comprehensive EMR report provides an in-depth assessment of the market based on Porter's five forces model along with giving a SWOT analysis. The report gives a detailed analysis of the following key players in the United Kingdom field service management market, covering their competitive landscape and the latest developments like mergers, acquisitions, investments and expansion plans.

• Comarch SA

• Hemmersbach Holding GmbH

• Oracle Corporation

• Salesforce

• SAP SE

• Ericsson

• Infor

• Others

Market Share by Component

Solutions are expected to hold a major portion of the United Kingdom field service management market share. This is being driven by the desire of businesses to gain strategic advantages, stay competitive, and retain customers more effectively than their competitors. By implementing FSM solutions, businesses in various sectors can easily engage and sustain their field workers, leading to improved operational efficiency and long-term success.

Market Share by Deployment Type

According to the United Kingdom field service management market analysis, the on-premises segment is likely to show significant growth in the market. On-premises field service enterprises handle sensitive and confidential data regarding their customers and companies. They also prioritise security and flexibility when it comes to data retrieval. By deploying FSM on-premises, these enterprises can maintain total control over the information security of both their customers and their own company, contributing to their overall data management strategy.

Competitive Landscape

Comarch SA is a multinational information technology company that specialises in providing advanced software solutions and services. With its headquarters in Poland, Comarch has established itself as a reputable and innovative company in the field of IT. Since its establishment in 1993, the company has developed its expertise in areas such as enterprise resource planning (ERP), customer relationship management (CRM) and field service management (FSM), among others.

Hemmersbach Holding GmbH is a prominent global provider of specialised IT services and solutions. The company, headquartered in Germany, has established itself as a leading player in the field of IT infrastructure and technical support services. The company has made substantial developments in providing Device as a Service (DAAS) around the world.

Oracle Corporation is one of the leading information technology companies based in the United States of America. The company has been operating in the sector since 1977 and has developed a wide array of software, hardware, and cloud solutions. The company has an extensive focus on integrating artificial intelligence, machine learning, IoT, and blockchain, among other emerging and prominent technologies to develop state-of-the-art solutions.

Other United Kingdom field service management market players include Salesforce, SAP SE, Ericsson, and Infor, among others.

Key Highlights of the Report