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Report Overview

The global retail automation market reached a value of nearly USD 20.52 Billion in 2024. The market is assessed to grow at a CAGR of 10.20% during the forecast period of 2025-2034 to attain around USD 54.20 Billion by 2034. The market growth can be attributed to the rising popularity of omnichannel retail, the increasing trend of self-checkout, the growing implementation of automated systems by retailers, technological advancements and innovations, and the surging trend of sustainability.

2024

Base Year

2018-2024

Historical Year

2025-2034

Forecast Year

  • Retailers are actively adopting self-service kiosks for ordering, payment, and information access to cater to evolving customer preferences, attributed to their speed and convenience. A report by PYMNTS Intelligence, in collaboration with Discover Global Network, in 2024 revealed that 84% of consumers in the United States prefer self-service kiosks. Retailers are expected to adopt self-service kiosks to reduce labour costs and human errors and automate tasks such as payment and ordering in the forecast period.
  • There is a rising deployment of automation and AI to improve operational efficiency, reduce costs, and personalise marketing. Reportedly, 87% of retailers have deployed some form of AI or automation technology. The growing adoption of AI and automation among retailers is prompting companies to innovate their offerings, leading to the development of tailored solutions such as AI-powered predictive analytics and demand forecasting models.
  • Robotic solutions are becoming more mainstream in retail environments to improve accuracy, manage stock levels, ensure product availability, and monitor store environments. In 2023, inventory scanning robots operating on the BrainOS® platform captured more than 7.9 billion images.

Compound Annual Growth Rate

Value in USD Billion

10.2%

2025-2034


Retail Automation Market Outlook

*this image is indicative*

Global Retail Automation Market Overview

The increasing popularity of omnichannel retail is boosting the adoption of automation technologies for improving customer experiences, ensuring seamless operations, and optimising inventory and order management. The rising customer demand for seamless shopping experiences and the emergence of cashierless stores are also revolutionising the retail automation market landscape. 

Retailers are increasingly utilising technologies such as sensor networks, AI, computer vision, and IoT to automate the checkout process, reduce labour costs, lower errors associated with human-operated checkout processes and boost customer convenience, consequently increasing sales revenue. In September 2024, Korean retail AI company, Fainders.AI, unveiled its compact, autonomous, and cost-effective cashierless MicroStore, making autonomous retail accessible to a broader range of businesses.

retail automation market

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Global Retail Automation Market Growth

As customers increasingly seek the convenience of shopping online and picking up their purchases in-store, the demand for click-and-collect services is increasing. Retailers are adopting technologies such as robotic systems and automated lockers to streamline the pickup experience and reduce wait times.

Retailers are increasingly implementing robotic systems in fulfilment centres to automate packing, picking, and shipping processes. Automated fulfilment enables retailers to efficiently scale operations, reduce human errors, and improve delivery speed, meeting the growing demand for e-commerce sales.

In the forecast period, the rising use of blockchain technology to enhance supply chain transparency and process secure transactions in real time is expected to aid the retail automation market development. Blockchain is also likely to enable the automation of transactions between suppliers, retailers, and other stakeholders, lowering the need for intermediaries and improving the efficiency of supply chain processes.

Key Trends and Developments

Opportunities in the Global Retail Automation Market

  • One of the key retail automation market trends is the increasing implementation of automated systems by retailers to collect real-time customer feedback through online platforms, kiosks, and mobile apps. Such systems can analyse customer satisfaction and provide various insights to improve the shopping experiences of customers.
  • The development of retail automation systems that can be powered by renewable energy sources, the growing adoption of electric vehicles for automated delivery systems, and the rising deployment of smart energy management systems (EMS) are providing lucrative market opportunities.
  • There is a rising integration of facial recognition systems into retail automation technologies to facilitate contactless and secure payment processing. These systems enable customers to walk into a store, pick up the items they intend to buy, and leave without waiting in line, streamlining the overall checkout process and providing a seamless and touch-free experience.

Global Retail Automation Market Trends

The retail automation market is experiencing significant growth, driven by several key trends. Self-checkout systems are becoming increasingly popular due to their ability to reduce wait times, integrate with loyalty programmes, and improve employee efficiency. These systems, which speed up transactions by 30%, are now being expanded by retailers like Target, which is introducing Express Self-Checkout at 2,000 stores. Additionally, mobile-based self-checkout solutions are gaining traction, allowing customers to scan and pay using smartphones, further enhancing convenience. The rising focus on sustainability is also shaping the market, with retailers adopting energy-efficient systems like automated lighting, HVAC, and refrigeration to reduce environmental impact. Automated packaging, recycling stations, and shelf-life management are also helping to cut waste and improve recycling rates. The move towards renewable energy and electric vehicle delivery systems is providing further market opportunities. AI and machine learning are being increasingly integrated into retail environments, optimising operations, personalising customer experiences, and improving inventory management. Technologies like augmented reality (AR) and virtual reality (VR) are enhancing customer engagement, and offering immersive shopping experiences. Lastly, blockchain is expected to improve supply chain transparency and secure real-time transactions, fueling continued market development.

Global Retail Automation Market Restraints

The growth of the retail automation industry can be challenged by the high costs associated with the implementation, maintenance, and upgrade of retail automation technologies such as AI systems, robotics, self-checkout kiosks, and automated warehouses, which may limit their demand among small or medium-sized retailers. 

Automation systems involve the collection and analysis of large volumes of customer data, which raises data security and privacy concerns. Moreover, the risk of technology failures such as robotic malfunctions, self-checkout failures, and data inaccuracies can hinder operations while resulting in customer dissatisfaction.

retail automation market by segmentation

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Global Retail Automation Industry Segmentation

The EMR's report titled "Global Retail Automation Market Report and Forecast 2025-2034" offers a detailed analysis of the market based on the following segments:

Market Breakup by Component

  • Hardware
  • Software

Market Breakup by Type

  • POS Terminal
  • Barcode and RFID
  • Electronic Shelf Label
  • Camera
  • Autonomous Guided Vehicle (AGV)
  • Automatic Storage and Retrieval System (ASRS)
  • Others

Market Breakup by Implementation

  • In-Store
  • Warehouse

Market Breakup by End-User

  • Hypermarkets
  • Supermarkets
  • Single Item Stores
  • Petrol Pumps/Fuel Stations
  • Health and Retail Pharmacies

Market Breakup by Region

  • North America
  • Europe
  • Asia Pacific
  • Latin America
  • Middle East and Africa

Global Retail Automation Market Share

By Component Insights

As per the retail automation market analysis, hardware refers to physical technologies and devices, including robots, digital kiosks, sensors, and self-checkout machines, that support automation within retail environments. It supports retailers to automate several operational tasks such as customer engagement, checkout, and inventory management.

Meanwhile, retail automation software includes technologies like artificial intelligence, inventory management software, machine learning, cloud-based solutions, and customer analytics platforms to manage and control the hardware in real time. The increasing popularity of omnichannel retail is boosting the demand for software solutions to provide a seamless shopping experience across different channels.

By Type Insights

POS terminals account for a significant share of the retail automation market as they play a key role in processing sales and managing aspects such as inventory, order, fulfilment, and customer experiences. Through automation, POS operations can be improved in terms of speed and accuracy, resulting in faster transactions and fewer mistakes which improve the customer experience. The development of innovative and versatile POS terminals by key players further bolsters the market. In July 2024, Posiflex Technology Inc. announced its latest flagship POS terminal series – Mozart BT, featuring the latest operating system, high-performance computing power, and user-friendly ergonomic designs for use in diverse retail spaces.

Meanwhile, the barcode and RFID segment is anticipated to expand at a significant rate during the forecast period as they are increasingly being used for various logistics and tracking applications in retail environments. Barcode and RFID technology makes routine inventory checks easier and increases inventory accuracy, improving management for retailers and enhancing convenience for customers. The development of chip-less RFID tags owing to recent RFID advancements with electronic printing and conductive ink technology is also shaping the retail automation market dynamics.

Conversely, electronic shelf labels are increasingly deployed in retail stores as they enhance the accuracy and speed of price management, facilitate efficient resource management, support dynamic pricing strategies, and improve the overall customer experience. In June 2024, Walmart announced its plans to install electronic shelf labels in its 2,300 stores by 2026.

Cameras play a crucial role in security monitoring, inventory tracking, customer behaviour analysis, and AI-driven visual recognition systems for tasks such as tracking product movement, monitoring shelf stock, ensuring accurate in-store inventory counts, and providing real-time data to store managers.

While autonomous guided vehicles (AGVs) are used in inventory management, material handling, and last-mile delivery, automatic storage and retrieval systems (ASRS) automate retrieval, storage, and inventory management in retail environments.

By Implementation Insights

Automation solutions such as cashierless stores, self-checkout systems, smart shelves, AI-driven recommendation engines, and interactive kiosks are increasingly deployed in retail stores to optimise in-store operations, lower labour costs, and improve shopping experiences. The rising preference for frictionless shopping experiences and the growing use of mobile apps for both self-checkout and in-store navigation are boosting the retail automation market revenue.

Meanwhile, technologies like robotic picking, AMRs, AGVs, drones, and automated conveyor systems, among others, are used in warehouses to improve operational efficiency and facilitate inventory management and order fulfilment. The robust growth of the e-commerce sector and the integration of AI and ML into warehouse operations for predictive maintenance, inventory optimisation, and order management are supporting the segment’s growth.

By End User Insights

Hypermarkets and supermarkets are adopting retail automation solutions and technologies like self-checkout kiosks, automated inventory tracking systems, warehouse automation systems, and robots to handle high-foot traffic, improve operational efficiency, reduce queues, ensure product availability and stock accuracy, and fulfil orders faster and more efficiently. In September 2023, Croatian retail chain Konzum launched the country’s first SMART store, a cashierless store using technologies like AI and advanced sensors to revolutionise customer experiences.

The growing focus on sustainability is prompting hypermarkets and supermarkets to adopt automated waste sorting systems and energy-efficient solutions in their automation processes to minimise their environmental footprint and lower operational costs. 

Meanwhile, single item stores are increasingly deploying contactless payment solutions, electronic shelf labels (ESL), smart shelves, and self-checkout systems to simplify the transaction processes, reduce manual price updates, and track inventory in real time. The growing adoption of digital point-of-sale systems and automated checkouts in single item stores to efficiently manage customer transactions and reduce labour costs is supporting the retail automation market development.

Petrol pumps/fuel stations are adopting automation solutions to streamline the fuelling process, efficiently manage inventory, reduce operational costs, and improve customer experiences. Besides, health and retail pharmacies are adopting automation technologies to optimise inventory management, improve medication accuracy, and provide personalised services to customers.

retail automation market by region

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Global Retail Automation Market Regional Insights

North America Retail Automation Market Trends

The retail automation demand growth in North America is being supported by the increasing adoption of innovative technologies by retailers to reduce costs, improve operational efficiency, and enhance the customer experience. For instance, in July 2024, US grocery retailer, Kroger, ordered Ocado Group’s 'Re:imagined' technologies across its Customer Fulfilment Centres (CFCs). The technologies, including Automated Frameload (AFL) and On-Grid Robotic Pick (OGRP), aim to enable Kroger to improve its efficiency and reduce its operational costs. With giant retailers like Walmart aiming to automate services of 65% of their stores by 2026, the market in the region is expected to flourish in the forecast period.

Europe Retail Automation Market Dynamics

In the United Kingdom, the economic output of the retail sector was GBP 110.4 billion in 2023, witnessing a y-o-y surge of 2.2% and representing 4.7% of the country’s total economic output. Hence, the robust growth of the retail sector and the increasing focus on boosting operational efficiency among retailers are driving the Europe retail automation market expansion. Moreover, the shift towards fully autonomous, cashierless shopping experiences is further revolutionising the market. In December 2022, Trigo, in partnership with German grocery giant REWE Group, rolled out Germany’s first fully autonomous cashierless supermarket, Pick&Go'' supermarket in the Bavarian capital Munich. The supermarket empowers customers to walk in, select goods, and leave without having to pay at checkout.

Asia Pacific Retail Automation Market Overview

The retail automation demand forecast in the Asia Pacific is being fuelled by the rise of e-wallets and digital payments and the increasing popularity of contactless services and self-checkouts. Reportedly, the Asia Pacific accounts for over two-thirds of global digital wallet spending at USD 9.8 trillion, equivalent to 70% and boasts 50% of all digital wallet spending at point-of-sales (POS). In addition, the rise of omnichannel retail (68% penetration) and the flourishing e-commerce sector in the region are propelling the market. Over 60% of the Chinese population prefers to shop online, iterating the demand for automation solutions in warehouses.

Latin America Retail Automation Market Drivers

As per the retail automation market regional analysis, the rise of omnichannel retail and the robust growth of the e-commerce sector are aiding the market. Retailers are increasingly investing in automation technologies to optimise inventory management, fulfilment centres, and order processing systems. Moreover, growing concerns regarding labour shortage in the region are prompting retailers to adopt automated solutions, including cashless payments, self-checkout kiosks, and automated checkout systems to stay competitive and improve customer experiences. 

Opportunities in the Middle East and Africa Retail Automation Market

In the Middle East and Africa, there is a rising adoption of self-checkout kiosks and automated payment systems across retail stores to improve customer experiences, reduce waiting times, and boost operational efficiency. In September 2024, a Dubai-based retailer, Union Coop, introduced self-checkout as a part of its smart services to enable customers to complete their purchases without the need for a cashier, providing more flexible and convenient shopping experiences to customers. The Middle East and Africa retail automation market growth can also be attributed to the shift toward cashless payments in the region. Retailers are increasingly implementing fast and secure automated payment solutions to capitalise on the growing adoption of mobile payment apps and digital wallets in the region.

Competitive Landscape

Key retail automation market players are leveraging advanced technologies such as artificial intelligence (AI) and machine learning (ML) to transform retail operations, ranging from inventory management to customer interactions. They are also implementing self-checkout systems and smart shopping carts to speed up the checkout process and improve the in-store experience.

Datalogic S.p.A.

Datalogic S.p.A., with its headquarters in Bologna, Italy, is a global technology leader in automatic data capture and factory automation. The company, which was established in 1972, specialises in the development and manufacture of barcode readers, measurement and detection, RFID, portable computers, sensors for safety, and vision and laser marking systems.

Diebold Nixdorf Inc.

Diebold Nixdorf Inc., based out of Ohio in the United States and founded in 1859, provides software,...

Posiflex Technology Inc.

Posiflex Technology Inc., headquartered in Taipei, Taiwan, and established in 1984, is a world leade...

*Please note that this is only a partial list; the complete list of key players is available in the full report. Additionally, the list of key players can be customized to better suit your needs.*

Other key players in the retail automation market include Fujitsu Ltd., Honeywell International Inc., NCR Corporation, Toshiba Global Commerce Solutions, Zebra Technologies Corp., SpotOn Transact, LLC, and RapidPricer, among others.

*While we strive to always give you current and accurate information, the numbers depicted on the website are indicative and may differ from the actual numbers in the main report. At Expert Market Research, we aim to bring you the latest insights and trends in the market. Using our analyses and forecasts, stakeholders can understand the market dynamics, navigate challenges, and capitalize on opportunities to make data-driven strategic decisions.*

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Key Questions Answered in the Report

In 2024, the market reached an approximate value of USD 20.52 Billion.

The retail automation market is assessed to grow at a CAGR of 10.20% between 2025 and 2034.

The market is estimated to witness healthy growth in the forecast period of 2025-2034 to reach a value of around USD 54.20 Billion by 2034.

The major drivers of the market include the growing awareness and popularity of retail automation, rising adoption of automation technologies by major retailers, and increasing penetration of the Internet of Things (IoT).

The rising demand for quality and fast service by retail buyers, increasing adoption of digital payments, growing competition among retailers are the key trends propelling the growth of the market.

The major regions in the market are North America, Europe, the Asia Pacific, Latin America, and the Middle East and Africa.

The advantages of automating retail include time and money savings, more employee productivity, improved customer experience, higher sales statistics, and a decrease in errors.

The different types of retail automation in the market are POS terminal, barcode and RFID, electronic shelf label, camera, autonomous guided vehicle (AGV), and automatic storage and retrieval system (ASRS), among others.

The significant components of the market for retail automation are hardware and software.

The major players in the retail automation market are Datalogic S.p.A., Diebold Nixdorf Inc., Fujitsu Ltd., Honeywell International Inc., NCR Corporation, Posiflex Technology Inc., Toshiba Global Commerce Solutions, Zebra Technologies Corp., SpotOn Transact, LLC, and RapidPricer, among others.

Report Summary

Explore our key highlights of the report and gain a concise overview of key findings, trends, and actionable insights that will empower your strategic decisions.

Key Highlights of the Report

Please note that the figures mentioned in the description serve as estimates and may vary from the actual figures presented in the final report.

REPORT FEATURES DETAILS
Base Year 2024
Historical Period 2018-2024
Forecast Period 2025-2034
Scope of the Report

Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment:

  • Component
  • Type
  • Implementation
  • End-User
  • Region
Breakup by Component
  • Hardware
  • Software
Breakup by Type
  • POS Terminal
  • Barcode and RFID
  • Electronic Shelf Label
  • Camera
  • Autonomous Guided Vehicle (AGV)
  • Automatic Storage and Retrieval System (ASRS)
  • Others
Breakup by Implementation
  • In-Store
  • Warehouse
Breakup by End-User
  • Hypermarkets
  • Supermarkets
  • Single Item Stores
  • Petrol Pumps/Fuel Stations
  • Health and Retail Pharmacies
Breakup by Region
  • North America
    • United States of America 
    • Canada
  • Europe
    • United Kingdom
    • Germany
    • France
    • Italy
    • Others
  • Asia Pacific
    • China
    • Japan
    • India
    • ASEAN
    • Australia
    • Others
  • Latin America
    • Brazil
    • Argentina
    • Mexico
    • Others
  • Middle East and Africa
    • Saudi Arabia
    • United Arab Emirates
    • Nigeria
    • South Africa
    • Others
Market Dynamics
  • SWOT Analysis
  • Porter's Five Forces Analysis
  • Key Indicators for Demand
  • Key Indicators for Price
Competitive Landscape
  • Market Structure
  • Company Profiles
    • Company Overview
    • Product Portfolio
    • Demographic Reach and Achievements
    • Certifications
Companies Covered
  • Datalogic S.p.A.
  • Diebold Nixdorf Inc.
  • Fujitsu Ltd.
  • Honeywell International Inc.
  • NCR Corporation
  • Posiflex Technology Inc.
  • Toshiba Global Commerce Solutions
  • Zebra Technologies Corp.
  • SpotOn Transact, LLC
  • RapidPricer
  • Others

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63 Fiona Drive, Tamworth, NSW

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C130 Sector 2 Noida, Uttar Pradesh 201301

+91-858-608-1494

40th Floor, PBCom Tower, 6795 Ayala Avenue Cor V.A Rufino St. Makati City, 1226.

+63-287-899-028, +63-967-048-3306

6 Gardner Place, Becketts Close, Feltham TW14 0BX, Greater London

+44-753-713-2163

193/26/4 St.no.6, Ward Binh Hung Hoa, Binh Tan District, Ho Chi Minh City

+84-865-399-124