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Report Overview
2023
Base Year
2018-2023
Historical Year
2024-2032
Forecast Year
Key Trends in the Market
Speech analytics refers to the process of extracting information from audio recordings and analysing the data for meaningful and relevant business intelligence. The different types of speech analytics include real time speech analytics and post-call speech analytics. It aids in increasing customer satisfaction, improving agent performance and resolution rates, and driving operational efficiency.
- The rising adoption of digital technologies across different sectors to provide regular availability of business communication channels, seamless self-service options, and rapid response to queries, among others is boosting the North America speech analytics market growth.
- Increasing efforts by the key market players towards product innovation along with strategic collaborations and partnerships is providing lucrative growth opportunities to the market. These efforts are anticipated to provide real time suggestions to customer service representatives for enhancing their performance and evaluating the results.
- The rising requirement for speech analytics by the telecommunications sector owing to the generation of large volumes of data is bolstering the market expansion. The increased adoption of speech analytics by the telecommunications sector can also be attributed to their ability to provide improved services, decrease fraud, and reduce risks, among others.
North America Speech Analytics Market Report Snapshots
North America Speech Analytics Market Size
North America Speech Analytics Market Trends
North America Speech Analytics Market Analysis
North America Speech Analytics Companies
*While we strive to always give you current and accurate information, the numbers depicted on the website are indicative and may differ from the actual numbers in the main report. At Expert Market Research, we aim to bring you the latest insights and trends in the market. Using our analyses and forecasts, stakeholders can understand the market dynamics, navigate challenges, and capitalize on opportunities to make data-driven strategic decisions.*
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Key Questions Answered in the Report
The market reached a value of approximately USD 2.76 billion in 2023.
The market is projected to grow at a CAGR of 16.8% between 2024 and 2032.
The market is estimated to witness a healthy growth in the forecast period of 2024-2032 to reach USD 11.33 billion by 2032.
The major market drivers include rising adoption of digital technologies across different sectors and growing efforts by various companies to enhance resolution rates and drive operational efficiency.
The key trends fuelling the growth of the market include increasing efforts by the key market players towards product innovation and rising requirement for speech analytics by the telecommunications sector.
The major countries in the market are United States of America and Canada.
The end users of speech analytics include BFSI, healthcare, government, retail, and telecommunications, among others.
The key players in the market are Open Text Corporation, Nice Ltd., Verint System Inc., Avaya LLC, Castel Communications, Talkdesk, Inc., Qualtrics LLC, LivePerson, Inc. (VoiceBase, Inc.), Genesys Cloud Services, Inc., and CallMiner Inc., among others.
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United States (Head Office)
30 North Gould Street, Sheridan, WY 82801
+1-415-325-5166
Australia
63 Fiona Drive, Tamworth, NSW
+61-448-061-727
India
C130 Sector 2 Noida, Uttar Pradesh 201301
+91-858-608-1494
Philippines
40th Floor, PBCom Tower, 6795 Ayala Avenue Cor V.A Rufino St. Makati City, 1226.
+63-287-899-028, +63-967-048-3306
United Kingdom
6 Gardner Place, Becketts Close, Feltham TW14 0BX, Greater London
+44-753-713-2163
Vietnam
193/26/4 St.no.6, Ward Binh Hung Hoa, Binh Tan District, Ho Chi Minh City
+84-865-399-124