North America IT Services Market Report and Forecast 2024-2032

North America IT Services Market Outlook

The North America IT services market size reached nearly USD 526.47 billion in 2023. The market is projected to grow at a CAGR of 6.4% between 2024 and 2032 to reach a value of around USD 920.13 billion by 2032.

Key Trends in the Market

IT services refer to the type of services which provide technical expertise to businesses in order to optimise their operability, streamline business processes, and improve access to data, among others.

• Heightening demand for IT services across enterprises to reduce business disruptions, upgrade existing technologies, and improve customer support is driving the North America IT services market growth.

• The increasing demand for IT services across various end-use sectors such as BFSI, healthcare, and IT and telecom, among others, to effectively manage data, enhance decision-making capabilities, and improve customer experiences is further adding to the market growth.

• The increasing adoption of cloud-based solutions is a crucial North America IT services market trend. Cloud software, owing to its ease of deployment, cost-effectiveness, and high working speeds, is witnessing a mass deployment across technology-driven organisations.

• Technological advancements and innovations, the emergence of 5G technology, and the rising deployment of multi-cloud management solutions by businesses are likely to drive the adoption of IT services to scale such innovations.

Market Analysis

Based on service type, the market is segmented into professional services, managed services, and telecom services. The professional services segment is further divided based on type into system integration, training and education, and consulting.

On the basis of organisation size, the market is classified into large enterprises and small and medium enterprises. By business function, the market is categorised into human resources, finance and accounting, sales and marketing, supply chain management, operation and support, and manufacturing.

On the basis of end use, the North America IT services market segmentations include healthcare, BFSI, media and entertainment, government and defence, consumer goods and retail, and IT and telecom, among others. The major countries included in the North America market for IT services are the United States of America and Canada.

The comprehensive EMR report provides an in-depth assessment of the market based on the Porter's five forces model along with giving a SWOT analysis. The report gives a detailed analysis of the key players in the North America IT services market, covering their competitive landscape and latest developments like mergers, acquisitions, investments and expansion plans.

• IBM Corporation 

• Microsoft Corporation 

• Accenture plc 

• Wipro Limited 

• Infosys Limited 

• Tata Consultancy Services Limited 

• Capgemini SE 

• HCL Technologies 

• Cognizant Technology Solutions Corp 

• Oracle Corporation

• Tech Mahindra Limited

• Hewlett Packard Enterprise Development LP 

• Others

Market Share by Organisation Size

Small and medium enterprises account for a significant portion of the North America IT services market share. The heightening adoption of various IT services, such as IT consulting, cloud computing, cybersecurity, and automated employee training, among others, in small and medium enterprises is driving the segment’s growth. In addition, small and medium businesses use IT services to enhance data security, leverage cloud infrastructure, and boost business operability.

Market Share by Country

As per the North America IT services market analysis, the United States of America is witnessing a healthy growth. This can be attributed to the strong foothold of leading technology corporations, coupled with the growing expansion of AI-driven businesses, in the country.

The United States is one of the largest IT spenders in the world due to rising automation and surging investments in software and solutions by businesses to enhance their productivity. Moreover, rising cloud installations across different end-use sectors are further escalating the demand for IT services in the region.

Competitive Landscape

IBM Corporation is a leading technology corporation which offers various services, including blockchain, artificial intelligence, cloud computing, and cybersecurity, among others. It was founded in 1911 and is headquartered in New York, the United States.

Microsoft Corporation is one of the largest companies which offers diverse technological products such as personal computing devices, cloud systems, and software, among others. It was established in 1975 and is headquartered in Washington, the United States.

Accenture plc is a company which offers services and solutions related to information technology, strategy, consulting, digital, and operation areas, among others. The company was founded in 1989 and is headquartered in Dublin, Ireland.

Other North America IT services market players include Wipro Limited, Infosys Limited, Tata Consultancy Services Limited, Capgemini SE, HCL Technologies, Cognizant Technology Solutions Corp, Oracle Corporation, Tech Mahindra Limited, and Hewlett Packard Enterprise Development LP, among others.

Key Highlights of the Report