Middle East and Africa Kiosk Market Size Analysis - Market Share, Forecast Trends and Outlook Report (2025-2034)

Middle East and Africa Kiosk Market Growth

The Middle East features a strong and thriving tourism sector, which has become a vital component of the region's economy and cultural exchange. Qatar stands out as a prominent player in the tourism sector within the MENA region. In 2022, Dubai, a renowned destination, attracted nearly 14.4 million overnight visitors, marking a remarkable 97% increase from the previous year, and achieving 86% of the visitor volume recorded in 2019. Meanwhile, Saudi Arabia has achieved a historic milestone in foreign visitor expenditure, with total spending exceeding USD 26.6 billion (SAR 100 billion) during the first three quarters of 2023, reflecting a 72% increase compared to the same timeframe in 2022. Additionally, it secured the second position in the UNWTO rankings for the best-performing destinations globally for the initial nine months of 2023, with a 50% rise in international tourist arrivals relative to 2019, as per Middle East and Africa kiosk market analysis.

The growth of the tourism sector is propelling an increased demand for kiosks, which enhance efficiency and convenience in high-traffic locations such as airports, hotels, and attractions. Kiosks facilitate streamlined check-ins, ticketing, and information services, thereby reducing wait times and elevating the overall guest experience. They offer localised and multilingual information and enable swift, self-service transactions, catering to tourists' preferences for seamless and efficient interactions during their journeys, consequently expanding the Middle East and Africa kiosk market size.

The adoption of cashless payment methods in South Africa is experiencing significant growth, as consumers increasingly favour the convenience, security, and hygiene associated with tapping a card or scanning a QR code in the post-Covid era. Across the African continent, from Ghana to Kenya, the number of cashless transactions, which totalled 59 billion in 2020, is projected to nearly triple by 2030, reaching an estimated 172 billion, as reported by PricewaterhouseCoopers (PwC). The rise in the utilization of kiosks is closely linked to the growing trend of cashless transactions. As consumers transition to digital payment options, including credit and debit cards, mobile wallets, and contactless payments, kiosks are being upgraded to facilitate these transactions efficiently.

Key Trends and Developments

Middle East and Africa Kiosk Market Trends

Kiosks across the Middle East and Africa are progressively integrating digital payment solutions, including mobile wallets and contactless cards. This development not only accelerates transaction processes but also enhances convenience, reflecting the region's increasing transition towards cashless and secure payment alternatives.

As per the Middle East and Africa kiosk market report, the utilisation of self-service kiosks is broadening beyond conventional retail environments to encompass industries, such as healthcare and government services. These kiosks provide functionalities like appointment scheduling, ticketing, and access to information, thereby enhancing efficiency and customer service across multiple public and private sectors.

Middle East and Africa Kiosk Industry Segmentation

Middle East and Africa Kiosk Market Share

Based on the end use, the market is segmented into BFSI, healthcare, retail, hospitality, and transportation, among others. The BFSI segment is projected to grow at a CAGR of 10.8% during the forecast period. Kiosks within the BFSI sector allow customers to engage in self-service activities such as checking account balances, transferring funds, and making bill payments, propelling the kiosk market in Middle East and Africa. These kiosks optimise banking operations, increase accessibility, lessen reliance on physical branches, and enhance the overall customer experience by providing prompt, efficient, and 24/7 service alternatives.

Leading Companies in the Middle East and Africa Kiosk Market

Key companies in the region are adopting advanced technologies to improve Middle East and Africa kiosk market outlook.

Fujitsu Ltd.

- Fujitsu Ltd. was established in 1935 and is based in Tokyo, Japan. The company stands as a prominent global provider of IT services and delivers a variety of technological solutions, including self-service kiosks, catering to multiple sectors such as retail and finance.

Hitachi Ltd.

Hitachi Ltd. was established in 1910 and is a prominent Japanese multinational corporation based in ...

Hyosung Corp.

Hyosung Corp. was founded in 1966 and is a South Korean conglomerate located in Seoul. The organisat...

Advantech Co., Ltd.

Advantech Co., Ltd. was established in 1983 and is a Taiwanese enterprise headquartered in Taipei. T...

*Please note that this is only a partial list; the complete list of key players is available in the full report. Additionally, the list of key players can be customized to better suit your needs.*

Other major players in the market are NCR Corp., Diebold Nixdorf Inc., Olea Kiosks Inc., KIOSK Information Systems, Oki Electric Industry Co., Ltd., and Glory Ltd., among others.