Report Overview

2023

Base Year

2018-2023

Historical Year

2024-2032

Forecast Year

France Customer Relationship Management Market Size

The France customer relationship management market reached USD 1.35 billion in 2023. The market is expected to grow at a CAGR of 5.86% between 2024 and 2032, reaching USD 2.26 billion by 2032.

France Customer Relationship Management Market Outlook

  • According to the data from the World Bank, there were about 2,18,054 new business enterprises registered in France in 2020.
  • Data from the World Bank revealed that there was a 10.18% increase in new business registrations in France between 2017 and 2020.
  • According to the ITA, France was ranked second in Europe and fifth in the world for the commerce of products and services in 2021.

France Customer Relationship Management Market Growth

The France customer relationship management market growth is propelled by the increasing adoption of cloud-based CRM solutions, offering flexibility and cost-effectiveness to businesses of all sizes. Cloud-based customer relationship management (CRM) systems offer flexibility and scalability to their users. Hosted on remote servers and accessed via the internet, they offer quick deployment and an easy-to-access CRM model with automatic updates managed by the service provider. This deployment mode eliminates the need for upfront hardware investments and reduces IT overhead costs, making it more accessible to small and medium-sized enterprises (SMEs).

In October 2023, SAP launched its new cloud service to optimise customer benefits, including the private release of SAP S/4HANA Cloud 2023 and the RISE with SAP Premium Plus package, which has integrated AI technology. The company also introduced a RISE conversion and modernization programme, facilitating seamless migration to cloud-based systems. SAP aims to empower organisations with innovative solutions for sustained success.

On-premises customer relationship management (CRM) systems are deployed in the organisation's infrastructure. It is favoured across larger enterprises that are seeking full control over their data and processes. They offer benefits such as customization, security, and protection against data breaches. On-premises deployment comes along with upfront investment in hardware, software licenses, and IT workforce for maintenance and upgrades.

France Customer Relationship Management Market

France Customer Relationship Management Market Segmentation

France Customer Relationship Management Market Report and Forecast 2024-2032 offers a detailed analysis of the market based on the following segments:

Market Breakup by Component

  • Solutions
  • Services

Market Breakup by Deployment Mode

  • Cloud
  • On-Premises

Market Breakup by Enterprise Size

  • Small and Medium Enterprises (SMEs)
  • Large Enterprises

Market Breakup by Application

  • Sales and Marketing
  • Customer Service
  • Digital Commerce
  • Others

Market Breakup by End Use

  • BFSI
  • IT and Telecom
  • Retail
  • Healthcare
  • Government and Education 
  • Discrete Manufacturing 
  • Others

France Customer Relationship Management Market Share

The CRM market is segmented by application into sales and marketing, customer service, and digital commerce. In sales and marketing, CRM systems play a very important role in managing and tracking customer relationships, lead management, automating sales processes, and organising personalised marketing campaigns. These CRM-based dashboards enable businesses to go beyond traditional techniques and enhance customer acquisition and retention through targeted strategies. This results in increased customer satisfaction and loyalty, driving overall business growth.

Leading Companies in the France Customer Relationship Management Market

The report provides a detailed analysis of the following key players in the market, covering their competitive landscape and the latest developments like mergers and acquisitions, investments, and capacity expansion.

  • IBM Corporation
  • Oracle Corporation
  • SAP SE
  • Microsoft Corporation
  • Salesforce, Inc.
  • Adobe Inc.
  • Infor Inc.
  • Sage Group Plc
  • Zoho Corp
  • SugarCRM Inc.
  • Others

Major players in the CRM market are expanding their market share through heavy discounts on corporate packages and continuous product improvements. They are integrating advanced analytics programmes, such as AI and machine learning, to enhance their solutions. Additionally, expanding cloud-based offerings and entering new geographic markets are key growth strategies.

Key Highlights of the Report

REPORT FEATURES DETAILS
Base Year 2023
Historical Period 2018-2023
Forecast Period 2024-2032
Scope of the Report

Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment:

  • Component
  • Deployment Mode
  • Enterprise Size
  • Application
  • End Use
Breakup by Component
  • Solutions
  • Services
Breakup by Deployment Mode
  • Cloud
  • On-Premises
Breakup by Enterprise Size
  • Small and Medium Enterprises (SMEs)
  • Large Enterprises
Breakup by Application
  • Sales and Marketing
  • Customer Service
  • Digital Commerce
  • Others
Breakup by End Use
  • BFSI
  • IT and Telecom
  • Retail
  • Healthcare
  • Government and Education
  • Discrete Manufacturing
  • Others
Market Dynamics
  • SWOT Analysis
  • Porter's Five Forces Analysis
  • Key Indicators for Demand
  • Key Indicators for Price
Competitive Landscape
  • Market Structure
  • Company Profiles
    • Company Overview
    • Product Portfolio
    • Demographic Reach and Achievements
    • Certifications
Companies Covered
  • IBM Corporation
  • Oracle Corporation
  • SAP SE
  • Microsoft Corporation
  • Salesforce, Inc.
  • Adobe Inc.
  • Infor Inc.
  • Sage Group Plc
  • Zoho Corp
  • SugarCRM Inc.
  • Others

*While we strive to always give you current and accurate information, the numbers depicted on the website are indicative and may differ from the actual numbers in the main report. At Expert Market Research, we aim to bring you the latest insights and trends in the market. Using our analyses and forecasts, stakeholders can understand the market dynamics, navigate challenges, and capitalize on opportunities to make data-driven strategic decisions.*

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Key Questions Answered in the Report

The market was valued at USD 1.35 billion in 2023.

The market is projected to grow at a CAGR of 5.86% between 2024 and 2032.

The revenue generated from the customer relationship management market is expected to reach USD 2.26 billion in 2032.

Based on components, the customer relationship management market is divided into solutions and services.

The customer relationship management market is categorised based on enterprise size, which includes small and medium enterprises (SMEs) and large enterprises.

The key players are IBM Corporation, Oracle Corporation, SAP SE, Microsoft Corporation, Salesforce, Inc., Adobe Inc., Infor Inc., Sage Group Plc, Zoho Corp., and SugarCRM Inc., among others.

Based on the deployment mode, the market is divided into cloud and on-premises.

Based on the end use, the market is divided into BFSI, IT and telecom, retail, healthcare, government and education, and discrete manufacturing, among others.

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