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Global Field Service Management Market is Expected to Grow at a CAGR of 16% in the Forecast Period of 2024-2032

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Global Field Service Management Market Size, Share, Analysis: By Component: Solutions, Services; By Organisation Size: Large Enterprises, Small and Medium-Sized Enterprises (SMEs); By Deployment Type: On-Premises, Cloud; By Industry Vertical: IT and Telecom, Others; Regional Analysis; Market Dynamics; Competitive Landscape; 2024-2032

Global Field Service Management Market Size

The global field service management market reached a value of around USD 4.68 billion in 2023. The market is further expected to grow at a CAGR of 16% during the forecast period of 2024-2032.

Field Service Management Market Outlook

As per industry reports, 73% of field management firms have incorporated Internet of Things (IoT) into their operations.

About 75% of field service businesses that utilise mobility tools have observed increased employee productivity, while the rest have seen customer satisfaction rates rise.

Video support is already being deployed by over 50% of field service organisations to help technicians perform their jobs more effectively.

The manufacturing vertical is likely to hold a major revenue share as rapid industrialisation encourages the adoption of technologies that automate field operations and processes.

Field Service Management Market Report Snapshots

Field Service Management Market Size

Field Service Management Market Growth

Field Service Management Market Trends

Field Service Management Market Share

Field Service Management Companies

Field Service Management Market Regional Analysis

*While we strive to always give you current and accurate information, the numbers depicted on the website are indicative and may differ from the actual numbers in the main report. At Expert Market Research, we aim to bring you the latest insights and trends in the market. Using our analyses and forecasts, stakeholders can understand the market dynamics, navigate challenges, and capitalize on opportunities to make data-driven strategic decisions.

1   Preface
2   Report Coverage – Key Segmentation and Scope
3   Report Description
   3.1   Market Definition and Outlook
   3.2   Properties and Applications
   3.3   Market Analysis
   3.4   Key Players
4   Key Assumptions
5   Executive Summary
   5.1   Overview
   5.2   Key Drivers
   5.3   Key Developments
   5.4   Competitive Structure
   5.5   Key Industrial Trends
6   Market Snapshot
   6.1   Global
   6.2   Regional
7   Opportunities and Challenges in the Market
8   Global Field Service Management Market Analysis
   8.1   Key Industry Highlights
   8.2   Global Field Service Management Historical Market (2018-2023)
   8.3   Global Field Service Management Market Forecast (2024-2032)
   8.4   Global Field Service Management Market by Component
       8.4.1   Solutions
8.4.1.1 Historical Trend (2018-2023)
           8.4.1.2 Forecast Trend (2024-2032)
           8.4.1.3 Breakup by Type
               8.4.1.3.1   Schedule, Dispatch, and Route Optimisation
               8.4.1.3.2   Customer Management
               8.4.1.3.3   Work Order Management
               8.4.1.3.4   Inventory Management
               8.4.1.3.5   Service Contract Management
               8.4.1.3.6   Reporting and Analytics
               8.4.1.3.7   Others
       8.4.2   Services
8.4.2.1 Historical Trend (2018-2023)
           8.4.2.2 Forecast Trend (2024-2032)
           8.4.2.3 Breakup by Type
               8.4.2.3.1   Consulting
               8.4.2.3.2   Integration and Implementation
               8.4.2.3.3   Training and Support
   8.5   Global Field Service Management Market by Organisation Size
       8.5.1   Large Enterprises
8.5.1.1 Historical Trend (2018-2023)
           8.5.1.2 Forecast Trend (2024-2032)
       8.5.2   Small and Medium-Sized Enterprises (SMEs)
8.5.2.1 Historical Trend (2018-2023)
           8.5.2.2 Forecast Trend (2024-2032)
   8.6   Global Field Service Management Market by Deployment Type
       8.6.1   On-Premises
8.6.1.1 Historical Trend (2018-2023)
           8.6.1.2 Forecast Trend (2024-2032)
       8.6.2   Cloud
8.6.2.1 Historical Trend (2018-2023)
           8.6.2.2 Forecast Trend (2024-2032)
   8.7   Global Field Service Management Market by Industry Vertical
       8.7.1   IT and Telecom
8.7.1.1 Historical Trend (2018-2023)
           8.7.1.2 Forecast Trend (2024-2032)
       8.7.2   Healthcare and Life Sciences
8.7.2.1 Historical Trend (2018-2023)
           8.7.2.2 Forecast Trend (2024-2032)
       8.7.3   Manufacturing
8.7.3.1 Historical Trend (2018-2023)
           8.7.3.2 Forecast Trend (2024-2032)
       8.7.4   Transportation and Logistics
8.7.4.1 Historical Trend (2018-2023)
           8.7.4.2 Forecast Trend (2024-2032)
       8.7.5   Construction and Real Estate
8.7.5.1 Historical Trend (2018-2023)
           8.7.5.2 Forecast Trend (2024-2032)
       8.7.6   Energy and Utilities
8.7.6.1 Historical Trend (2018-2023)
           8.7.6.2 Forecast Trend (2024-2032)
       8.7.7   Others
   8.8 Global Field Service Management Market by Region
       8.8.1    North America
           8.8.1.1    Historical Trend (2018-2023)
           8.8.1.2    Forecast Trend (2024-2032)
       8.8.2    Europe
           8.8.2.1    Historical Trend (2018-2023)
           8.8.2.2    Forecast Trend (2024-2032)
       8.8.3    Asia Pacific
           8.8.3.1    Historical Trend (2018-2023)
           8.8.3.2    Forecast Trend (2024-2032)
       8.8.4    Latin America
             8.8.4.1    Historical Trend (2018-2023)
             8.8.4.2    Forecast Trend (2024-2032)
       8.8.5    Middle East and Africa
           8.8.5.1    Historical Trend (2018-2023)
           8.8.5.2    Forecast Trend (2024-2032)
9    North America Field Service Management Market Analysis
   9.1    United States of America
       9.1.1    Historical Trend (2018-2023)
        9.1.2    Forecast Trend (2024-2032)
    9.2    Canada
        9.2.1    Historical Trend (2018-2023)
        9.2.2    Forecast Trend (2024-2032)
10    Europe Field Service Management Market Analysis
    10.1    United Kingdom
        10.1.1    Historical Trend (2018-2023)
        10.1.2    Forecast Trend (2024-2032)
    10.2    Germany
        10.2.1    Historical Trend (2018-2023)
        10.2.2    Forecast Trend (2024-2032)
    10.3    France
        10.3.1    Historical Trend (2018-2023)
        10.3.2    Forecast Trend (2024-2032)
    10.4    Italy
        10.4.1    Historical Trend (2018-2023)
        10.4.2    Forecast Trend (2024-2032)
    10.5   Others
11    Asia Pacific Field Service Management Market Analysis
    11.1    China
        11.1.1    Historical Trend (2018-2023)
        11.1.2    Forecast Trend (2024-2032)
    11.2    Japan
        11.2.1    Historical Trend (2018-2023)
        11.2.2    Forecast Trend (2024-2032)
    11.3    India
        11.3.1    Historical Trend (2018-2023)
        11.3.2    Forecast Trend (2024-2032)
    11.4    ASEAN
        11.4.1    Historical Trend (2018-2023)
        11.4.2    Forecast Trend (2024-2032)
    11.5    Australia
        11.5.1    Historical Trend (2018-2023)
        11.5.2    Forecast Trend (2024-2032)
    11.6    Others
12    Latin America Field Service Management Market Analysis
    12.1    Brazil
        12.1.1    Historical Trend (2018-2023)
        12.1.2    Forecast Trend (2024-2032)
    12.2    Argentina
        12.2.1    Historical Trend (2018-2023)
        12.2.2    Forecast Trend (2024-2032)
    12.3    Mexico
        12.3.1    Historical Trend (2018-2023)
        12.3.2    Forecast Trend (2024-2032)
    12.4    Others
13    Middle East and Africa Field Service Management Market Analysis
    13.1    Saudi Arabia
        13.1.1    Historical Trend (2018-2023)
        13.1.2    Forecast Trend (2024-2032)
    13.2    United Arab Emirates
        13.2.1    Historical Trend (2018-2023)
        13.2.2    Forecast Trend (2024-2032)
    13.3    Nigeria
        13.3.1    Historical Trend (2018-2023)
        13.3.2    Forecast Trend (2024-2032)
    13.4    South Africa
        13.4.1    Historical Trend (2018-2023)
        13.4.2    Forecast Trend (2024-2032)
    13.5    Others
14    Market Dynamics
    14.1    SWOT Analysis
        14.1.1    Strengths
        14.1.2    Weaknesses
        14.1.3    Opportunities
        14.1.4    Threats
    14.2    Porter’s Five Forces Analysis
        14.2.1    Supplier’s Power
        14.2.2    Buyer’s Power
        14.2.3    Threat of New Entrants
        14.2.4    Degree of Rivalry
        14.2.5    Threat of Substitutes
    14.3    Key Indicators for Demand
    14.4    Key Indicators for Price
15    Competitive Landscape
    15.1    Market Structure
    15.2    Company Profiles
        15.2.1    Oracle Corporation
            15.2.1.1    Company Overview
            15.2.1.2    Product Portfolio
            15.2.1.3    Demographic Reach and Achievements
            15.2.1.4    Certifications
        15.2.2    Microsoft Corporation
            15.2.2.1    Company Overview
            15.2.2.2    Product Portfolio
            15.2.2.3    Demographic Reach and Achievements
            15.2.2.4    Certifications
        15.2.3    ClickSoftware Technologies Ltd. (Acquired by Salesforce.com, Inc.)
            15.2.3.1    Company Overview
            15.2.3.2    Product Portfolio
            15.2.3.3    Demographic Reach and Achievements
            15.2.3.4    Certifications
        15.2.4    ServiceMax, Inc.
            15.2.4.1    Company Overview
            15.2.4.2    Product Portfolio
            15.2.4.3    Demographic Reach and Achievements
            15.2.4.4    Certifications
        15.2.5    Astea international Inc. (Acquired by IFS Aktiebolag)
            15.2.5.1    Company Overview
            15.2.5.2    Product Portfolio
            15.2.5.3    Demographic Reach and Achievements
            15.2.5.4    Certifications
        15.2.6    Comarch S.A.
            15.2.6.1    Company Overview
            15.2.6.2    Product Portfolio
            15.2.6.3    Demographic Reach and Achievements
            15.2.6.4    Certifications
        15.2.7    Others
16    Key Trends and Developments in the Market

List of Key Figures and Tables

1.   Global Field Service Management Market: Key Industry Highlights, 2018 and 2032
2.   Global Field Service Management Historical Market: Breakup by Component (USD Million), 2018-2023
3.   Global Field Service Management Market Forecast: Breakup by Component (USD Million), 2024-2032
4.   Global Field Service Management Historical Market: Breakup by Organisation Size (USD Million), 2018-2023
5.   Global Field Service Management Market Forecast: Breakup by Organisation Size (USD Million), 2024-2032
6.   Global Field Service Management Historical Market: Breakup by Deployment Type (USD Million), 2018-2023
7.   Global Field Service Management Market Forecast: Breakup by Deployment Type (USD Million), 2024-2032
8.   Global Field Service Management Historical Market: Breakup by Industry Vertical (USD Million), 2018-2023
9.   Global Field Service Management Market Forecast: Breakup by Industry Vertical (USD Million), 2024-2032
10.   Global Field Service Management Historical Market: Breakup by Region (USD Million), 2018-2023
11.   Global Field Service Management Market Forecast: Breakup by Region (USD Million), 2024-2032
12.   North America Field Service Management Historical Market: Breakup by Country (USD Million), 2018-2023
13.   North America Field Service Management Market Forecast: Breakup by Country (USD Million), 2024-2032
14.   Europe Field Service Management Historical Market: Breakup by Country (USD Million), 2018-2023
15.   Europe Field Service Management Market Forecast: Breakup by Country (USD Million), 2024-2032
16.   Asia Pacific Field Service Management Historical Market: Breakup by Country (USD Million), 2018-2023
17.   Asia Pacific Field Service Management Market Forecast: Breakup by Country (USD Million), 2024-2032
18.   Latin America Field Service Management Historical Market: Breakup by Country (USD Million), 2018-2023
19.   Latin America Field Service Management Market Forecast: Breakup by Country (USD Million), 2024-2032
20.   Middle East and Africa Field Service Management Historical Market: Breakup by Country (USD Million), 2018-2023
21.   Middle East and Africa Field Service Management Market Forecast: Breakup by Country (USD Million), 2024-2032
22.   Global Field Service Management Market Structure

Key Questions Answered in the Report

What was the field service management market value in 2023?

In 2023, the global field service management market attained a value of nearly USD 4.68 billion.

What is the growth rate of the market?

The market is expected to grow at a CAGR of 16% between 2024 and 2032.

What are the major market drivers?

The major drivers of the market, such as the rising demand from the developing regions, increased adoption of mobility-based alternatives, growing demand for enhanced field efficiency, and the growing technological advancements, are expected to aid the market growth.

What are the key trends of the market?

Key trends aiding market expansion include the growing shift towards automation and the increased popularity of cloud-based field service management solutions.

Which regions are included in the market, as per EMR report?

Regions considered in the market are North America, Europe, the Asia Pacific, Latin America, and the Middle East and Africa.

What are the leading components of field service management in the industry?

The leading components of field service management in the market include solutions and services.

What are the significant segments based on organisation size of field service management?

The significant segments based on organisation size include large enterprises and small and medium sized enterprises (SMEs).

What are the major deployment modes of the product in the market?

The major deployment modes of the product include on-premises and cloud.

What are the significant industry verticals of field service management?

The significant industry verticals in the market include IT and telecom, healthcare and life science, manufacturing, transportation and logistics, construction and real estate, and energy and utilities, among others.

Who are the key players in the field service management industry, according to the report?

Key players in the market are Oracle Corporation, Microsoft Corporation, ClickSoftware Technologies, ServiceMax, Astea international Inc., and Comarch S.A., among others.

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