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Report Overview
The global field service management market reached a value of around USD 4.68 billion in 2024. The market is further expected to grow at a CAGR of 16% during the forecast period of 2025-2034.
2023
Base Year
2018-2023
Historical Year
2024-2032
Forecast Year
- As per industry reports, 73% of field management firms have incorporated Internet of Things (IoT) into their operations.
- About 75% of field service businesses that utilise mobility tools have observed increased employee productivity, while the rest have seen customer satisfaction rates rise.
- Video support is already being deployed by over 50% of field service organisations to help technicians perform their jobs more effectively.
Field Service Management Market Share
Large enterprises benefit from advanced FSM technologies as it manages complex operations efficiently
Large enterprises have a significant share of the market due to their financial resources and infrastructure, enabling them to invest in comprehensive FSM solutions. These organisations benefit from increased efficiency, higher customer satisfaction, and substantial cost savings. The operational requirements and scale of large enterprises necessitate sophisticated FSM solutions to handle complex scheduling and logistics.
As per field service management market analysis, SMEs are also increasingly implementing FSM solutions and services to optimise their workflow, improve service delivery, and compete effectively with larger enterprises. These organisations use FSM software for tracking employee activities, scheduling work, assigning technicians, ensuring driver safety, and integrating inventory and other business systems.
IT, construction, and energy industries hold significant market shares due to rising adoption of FSM solutions in these industry verticals
The IT and telecom segment is expected to dominate the field service management market due to the increasing demand for 5G and other new technologies, the rising complexity of telecom networks, and the need to improve customer satisfaction. Cloud-based FSM solutions are becoming increasingly popular among telecom providers due to their flexibility and cost-effectiveness.
The transportation and logistics segment may grow at a higher CAGR during the forecast period. FSM solutions in this industry focus on improving fleet operations, route optimisation, vehicle maintenance, and driver scheduling to ensure efficient and timely delivery of goods. The construction and real estate industry is also expected to witness growth in the field service management market share due to the rapid industrialisation in developing countries. This industry deploys FSM solutions to track site construction activities, manage equipment maintenance, and ensure the timely completion of projects.
The energy and utilities sector also has a significant market share due to the need to automate business processes in power generation, transmission, and distribution. FSM solutions help energy and utility companies manage field operations, including asset maintenance, repair, and emergency response. As the demand for reliable and efficient energy services increases, the adoption of FSM solutions in the energy and utilities segment is expected to grow.
Field Service Management Market Report Snapshots
Field Service Management Market Size
Field Service Management Market Growth
Field Service Management Market Trends
Field Service Management Market Share
Field Service Management Companies
Field Service Management Market Regional Analysis
*While we strive to always give you current and accurate information, the numbers depicted on the website are indicative and may differ from the actual numbers in the main report. At Expert Market Research, we aim to bring you the latest insights and trends in the market. Using our analyses and forecasts, stakeholders can understand the market dynamics, navigate challenges, and capitalize on opportunities to make data-driven strategic decisions.*
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Key Questions Answered in the Report
In 2024, the global field service management market attained a value of nearly USD 4.68 billion.
The market is expected to grow at a CAGR of 16% between 2025 and 2034.
The major drivers of the market, such as the rising demand from the developing regions, increased adoption of mobility-based alternatives, growing demand for enhanced field efficiency, and the growing technological advancements, are expected to aid the market growth.
Key trends aiding market expansion include the growing shift towards automation and the increased popularity of cloud-based field service management solutions.
Regions considered in the market are North America, Europe, the Asia Pacific, Latin America, and the Middle East and Africa.
The leading components of field service management in the market include solutions and services.
The significant segments based on organisation size include large enterprises and small and medium sized enterprises (SMEs).
The major deployment modes of the product include on-premises and cloud.
The significant industry verticals in the market include IT and telecom, healthcare and life science, manufacturing, transportation and logistics, construction and real estate, and energy and utilities, among others.
Key players in the market are Oracle Corporation, Microsoft Corporation, ClickSoftware Technologies, ServiceMax, Astea international Inc., and Comarch S.A., among others.
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