The global field service management market reached a value of around USD 4.68 billion in 2023. The market is further expected to grow at a CAGR of 16% during the forecast period of 2024-2032.
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Field service management refers to a system for efficiently managing end-to-end activities in a field service organisation and delivering work performed on location, which includes activities like scheduling, dispatching, invoicing, billing, and so on.
It is anticipated that the growing demand for mobility-based alternatives to enhance real-time visibility in field service activities, along with the rising implementation of cloud-based field service management solutions, will fuel the field service management market expansion across different industry verticals in the forecast period.
Shift towards cloud-based deployments, adoption of artificial intelligence (AI) in FSM models, and rising focus on workforce empowerment are boosting the field service management market growth
AI-powered FSM solutions enable predictive maintenance, optimise scheduling and routing, and provide intelligent recommendations to field technicians. IoT sensors collect real-time data from equipment, allowing for proactive issue detection and resolution. For example, IoT sensors installed in HVAC systems can detect and report malfunctions, triggering a service request.
The field service management market is witnessing a significant shift from on-premises to cloud-based FSM solutions. Cloud-based platforms offer scalability, flexibility, and reduced IT infrastructure costs. They enable remote access to data and tools, facilitating collaboration between field technicians and office staff.
While large enterprises have been early adopters of FSM solutions, SMEs are now rapidly embracing these technologies. SMEs in the HVAC and electrical services industries are integrating FSM solutions to improve customer service, schedule and dispatch technicians, track inventory, and generate invoices.
Organisations are recognising the value of empowering their field technicians by providing them with the necessary tools, training, and support. Such training programmes upskill their field technicians and equip them with the knowledge to handle complex tasks and provide excellent customer service.
The growing demand for prompt customer-service delivery, increased IT spending by key players to meet consumer demand, the need to establish better communication between field representatives and customers, and the need to enhance field technician’s efficiency are other factors influencing the field service management industry development.
Moreover, the market is increasingly emphasising the importance of mobile technologies as mobile apps enable field technicians to access customer information, work orders, and real-time data from their smartphones or tablets. This improves response times, reduces paperwork, and enhances overall productivity.
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The EMR’s report titled “Field Service Management Market Report and Forecast 2024-2032” offers a detailed analysis of the market based on the following segments:
Market Breakup by Component
Market Breakup by Organisation Size
Market Breakup by Deployment Type
Market Breakup by Industry Vertical
Market Breakup by Region
Large enterprises benefit from advanced FSM technologies as it manages complex operations efficiently
Large enterprises have a significant share of the market due to their financial resources and infrastructure, enabling them to invest in comprehensive FSM solutions. These organisations benefit from increased efficiency, higher customer satisfaction, and substantial cost savings. The operational requirements and scale of large enterprises necessitate sophisticated FSM solutions to handle complex scheduling and logistics.
As per field service management market analysis, SMEs are also increasingly implementing FSM solutions and services to optimise their workflow, improve service delivery, and compete effectively with larger enterprises. These organisations use FSM software for tracking employee activities, scheduling work, assigning technicians, ensuring driver safety, and integrating inventory and other business systems.
IT, construction, and energy industries hold significant market shares due to rising adoption of FSM solutions in these industry verticals
The IT and telecom segment is expected to dominate the field service management market due to the increasing demand for 5G and other new technologies, the rising complexity of telecom networks, and the need to improve customer satisfaction. Cloud-based FSM solutions are becoming increasingly popular among telecom providers due to their flexibility and cost-effectiveness.
The transportation and logistics segment may grow at a higher CAGR during the forecast period. FSM solutions in this industry focus on improving fleet operations, route optimisation, vehicle maintenance, and driver scheduling to ensure efficient and timely delivery of goods. The construction and real estate industry is also expected to witness growth in the field service management market share due to the rapid industrialisation in developing countries. This industry deploys FSM solutions to track site construction activities, manage equipment maintenance, and ensure the timely completion of projects.
The energy and utilities sector also has a significant market share due to the need to automate business processes in power generation, transmission, and distribution. FSM solutions help energy and utility companies manage field operations, including asset maintenance, repair, and emergency response. As the demand for reliable and efficient energy services increases, the adoption of FSM solutions in the energy and utilities segment is expected to grow.
Market players are focused on optimising field operations, enhancing customer satisfaction, and driving efficiency in the market industries
Founded in 1977 and headquartered in California, United States, offers database management systems, enterprise resource planning (ERP) software, customer relationship management (CRM) software, and supply chain management (SCM) software.
Was established in 1975 and is based in Washington, United States. Its portfolio includes MS office, the Offic...
Was founded in 1979 and is headquartered in Petach Tikva, Israel. Company’s offerings encompass scheduling, ...
Established in 2007 and based in California, United States, is a leading provider of cloud-based field service...
*Please note that this is only a partial list; the complete list of key players is available in the full report. Additionally, the list of key players can be customized to better suit your needs.*
Other key players in the global field service management market include Astea international Inc. (Acquired by IFS Aktiebolag), and Comarch S.A., among others.
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Asia Pacific and North American region shows an upward trend in FSM adoption among various industries for improved work efficiency and customer satisfaction
North America leads the market with a focus on cost-effective solutions and streamlined field service operations. The region, particularly the US, has been an early adopter of FSM technology. The region’s dominance is further sustained by a strong technological focus and key industry players.
Asia Pacific has the fastest-growing field service management market share, driven by industrialisation and a demand for optimised workflow. China and India are key contributors to Asia Pacific's market growth. The region benefits from the proliferation of mobile devices and cloud technology adoption. Asia Pacific's growth is also fueled by the need for automation and enhanced productivity.
Field Service Management Market Size
Field Service Management Market Growth
Field Service Management Market Trends
Field Service Management Market Share
*While we strive to always give you current and accurate information, the numbers depicted on the website are indicative and may differ from the actual numbers in the main report. At Expert Market Research, we aim to bring you the latest insights and trends in the market. Using our analyses and forecasts, stakeholders can understand the market dynamics, navigate challenges, and capitalize on opportunities to make data-driven strategic decisions.*
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In 2023, the global field service management market attained a value of nearly USD 4.68 billion.
The market is expected to grow at a CAGR of 16% between 2024 and 2032.
The major drivers of the market, such as the rising demand from the developing regions, increased adoption of mobility-based alternatives, growing demand for enhanced field efficiency, and the growing technological advancements, are expected to aid the market growth.
Key trends aiding market expansion include the growing shift towards automation and the increased popularity of cloud-based field service management solutions.
Regions considered in the market are North America, Europe, the Asia Pacific, Latin America, and the Middle East and Africa.
The leading components of field service management in the market include solutions and services.
The significant segments based on organisation size include large enterprises and small and medium sized enterprises (SMEs).
The major deployment modes of the product include on-premises and cloud.
The significant industry verticals in the market include IT and telecom, healthcare and life science, manufacturing, transportation and logistics, construction and real estate, and energy and utilities, among others.
Key players in the market are Oracle Corporation, Microsoft Corporation, ClickSoftware Technologies, ServiceMax, Astea international Inc., and Comarch S.A., among others.
Explore our key highlights of the report and gain a concise overview of key findings, trends, and actionable insights that will empower your strategic decisions.
| REPORT FEATURES | DETAILS |
| Base Year | 2023 |
| Historical Period | 2018-2023 |
| Forecast Period | 2024-2032 |
| Scope of the Report |
Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment:
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| Breakup by Component |
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| Breakup by Organisation Size |
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| Breakup by Deployment Type |
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| Breakup by Industry Vertical |
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| Breakup by Region |
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| Market Dynamics |
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| Competitive Landscape |
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| Companies Covered |
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| Report Price and Purchase Option | Explore our purchase options that are best suited to your resources and industry needs. |
| Delivery Format | Delivered as an attached PDF and Excel through email, with an option of receiving an editable PPT, according to the purchase option. |
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193/26/4 St.no.6, Ward Binh Hung Hoa, Binh Tan District, Ho Chi Minh City
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United States (Head Office)
30 North Gould Street, Sheridan, WY 82801
+1-415-325-5166
Australia
63 Fiona Drive, Tamworth, NSW
+61-448-061-727
India
C130 Sector 2 Noida, Uttar Pradesh 201301
+91-858-608-1494
Philippines
40th Floor, PBCom Tower, 6795 Ayala Avenue Cor V.A Rufino St. Makati City, 1226.
+63-287-899-028, +63-967-048-3306
United Kingdom
6 Gardner Place, Becketts Close, Feltham TW14 0BX, Greater London
+44-753-713-2163
Vietnam
193/26/4 St.no.6, Ward Binh Hung Hoa, Binh Tan District, Ho Chi Minh City
+84-865-399-124
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