Europe Customer Relationship Management Market Report and Forecast 2024-2032

1    Preface
2    Report Coverage – Key Segmentation and Scope
3    Report Description
    3.1    Market Definition and Outlook
    3.2    Properties and Applications
    3.3    Market Analysis
    3.4    Key Players
4    Key Assumptions
5    Executive Summary
    5.1    Overview
    5.2    Key Drivers    
    5.3    Key Developments
    5.4    Competitive Structure
    5.5    Key Industrial Trends
6    Market Snapshot
7    Opportunities and Challenges in the Market
8    Global Customer Relationship Management Market Overview
    8.1    Key Industry Highlights
    8.2    Global Customer Relationship Management Historical Market (2018-2023) 
    8.3    Global Customer Relationship Management Market Forecast (2024-2032)
    8.4    Global Customer Relationship Management Market Share by Region
        8.4.1    North America
        8.4.2    Europe
        8.4.3    Asia Pacific
        8.4.4    Latin America
        8.4.5    Middle East and Africa
9    Europe Customer Relationship Management Market Overview
    9.1    Key Industry Highlights
    9.2    Europe Customer Relationship Management Historical Market (2018-2023) 
    9.3    Europe Customer Relationship Management Market Forecast (2024-2032)
10    Europe Customer Relationship Management Market by Component
    10.1    Solutions
        10.1.1    Historical Trend (2018-2023)
        10.1.2    Forecast Trend (2024-2032) 
    10.2    Services
        10.2.1    Historical Trend (2018-2023)
        10.2.2    Forecast Trend (2024-2032)
11    Europe Customer Relationship Management Market by Deployment Mode
    11.1    Cloud
        11.1.1    Historical Trend (2018-2023)
        11.1.2    Forecast Trend (2024-2032)
    11.2    On-Premises
        11.2.1    Historical Trend (2018-2023)
        11.2.2    Forecast Trend (2024-2032)
12    Europe Customer Relationship Management Market by Enterprise Size
    12.1    Small and Medium Enterprises (SMEs)
        12.1.1    Historical Trend (2018-2023)
        12.1.2    Forecast Trend (2024-2032)
    12.2    Large Enterprises 
        12.2.1    Historical Trend (2018-2023)
        12.2.2    Forecast Trend (2024-2032)
13    Europe Customer Relationship Management Market by Application
    13.1    Sales and Marketing
        13.1.1    Historical Trend (2018-2023)
        13.1.2    Forecast Trend (2024-2032)
    13.2    Customer Service
        13.2.1    Historical Trend (2018-2023)
        13.2.2    Forecast Trend (2024-2032)
    13.3    Digital Commerce
        13.3.1    Historical Trend (2018-2023)
        13.3.2    Forecast Trend (2024-2032)
    13.4    Others
14    Europe Customer Relationship Management Market by End Use
    14.1    BFSI
        14.1.1    Historical Trend (2018-2023)
        14.1.2    Forecast Trend (2024-2032)
    14.2    IT and Telecom
        14.2.1    Historical Trend (2018-2023)
        14.2.2    Forecast Trend (2024-2032)
    14.3    Retail
        14.3.1    Historical Trend (2018-2023)
        14.3.2    Forecast Trend (2024-2032)
    14.4    Healthcare
        14.4.1    Historical Trend (2018-2023)
        14.4.2    Forecast Trend (2024-2032)
    14.5    Government and Education 
        14.5.1    Historical Trend (2018-2023)
        14.5.2    Forecast Trend (2024-2032)
    14.6    Discrete Manufacturing 
        14.6.1    Historical Trend (2018-2023)
        14.6.2    Forecast Trend (2024-2032)
    14.7    Others
15    Europe Customer Relationship Management Market by Country
    15.1    Germany
        15.1.1    Historical Trend (2018-2023)
        15.1.2    Forecast Trend (2024-2032)
    15.2    United Kingdom
        15.2.1    Historical Trend (2018-2023)
        15.2.2    Forecast Trend (2024-2032)
    15.3    France
        15.3.1    Historical Trend (2018-2023)
        15.3.2    Forecast Trend (2024-2032)
    15.4    Italy
        15.4.1    Historical Trend (2018-2023)
        15.4.2    Forecast Trend (2024-2032)
    15.5    Others
16    Market Dynamics
    16.1    SWOT Analysis
        16.1.1    Strengths
        16.1.2    Weaknesses
        16.1.3    Opportunities
        16.1.4    Threats
    16.2    Porter’s Five Forces Analysis
        16.2.1    Supplier’s Power
        16.2.2    Buyer’s Power
        16.2.3    Threat of New Entrants
        16.2.4    Degree of Rivalry
        16.2.5    Threat of Substitutes
    16.3    Key Indicators of Demand
    16.4    Key Indicators of Price
17    Competitive Landscape
    17.1    Market Structure
    17.2    Company Profiles
        17.2.1    IBM Corporation  
            17.2.1.1    Company Overview
            17.2.1.2    Product Portfolio
            17.2.1.3    Demographic Reach and Achievements
            17.2.1.4    Certifications
        17.2.2    Oracle Corporation 
            17.2.2.1    Company Overview
            17.2.2.2    Product Portfolio
            17.2.2.3    Demographic Reach and Achievements
            17.2.2.4    Certifications
        17.2.3    SAP SE 
            17.2.3.1    Company Overview
            17.2.3.2    Product Portfolio
            17.2.3.3    Demographic Reach and Achievements
            17.2.3.4    Certifications
        17.2.4    Microsoft Corporation 
            17.2.4.1    Company Overview
            17.2.4.2    Product Portfolio
            17.2.4.3    Demographic Reach and Achievements
            17.2.4.4    Certifications
        17.2.5    Salesforce, Inc. 
            17.2.5.1    Company Overview
            17.2.5.2    Product Portfolio
            17.2.5.3    Demographic Reach and Achievements
            17.2.5.4    Certifications
        17.2.6    Adobe Inc.  
            17.2.6.1    Company Overview
            17.2.6.2    Product Portfolio
            17.2.6.3    Demographic Reach and Achievements
            17.2.6.4    Certifications
        17.2.7    Infor Inc. 
            17.2.7.1    Company Overview
            17.2.7.2    Product Portfolio
            17.2.7.3    Demographic Reach and Achievements
            17.2.7.4    Certifications
        17.2.8    Sage Group Plc 
            17.2.8.1    Company Overview
            17.2.8.2    Product Portfolio
            17.2.8.3    Demographic Reach and Achievements
            17.2.8.4    Certifications
        17.2.9    Zoho Corp. 
            17.2.9.1    Company Overview
            17.2.9.2    Product Portfolio
            17.2.9.3    Demographic Reach and Achievements
            17.2.9.4    Certifications
        17.2.10    SugarCRM Inc. 
            17.2.10.1    Company Overview
            17.2.10.2    Product Portfolio
            17.2.10.3    Demographic Reach and Achievements
            17.2.10.4    Certifications
        17.2.11    Others
18    Key Trends and Developments in the Market

List of Key Figures and Tables

1.    Global Customer Relationship Management Market: Key Industry Highlights, 2018 and 2032
2.    Europe Customer Relationship Management Market: Key Industry Highlights, 2018 and 2032
3.    Europe Customer Relationship Management Historical Market: Breakup by Component (USD Billion), 2018-2023
4.    Europe Customer Relationship Management Market Forecast: Breakup by Component (USD Billion), 2024-2032
5.    Europe Customer Relationship Management Historical Market: Breakup by Deployment Mode (USD Billion), 2018-2023
6.    Europe Customer Relationship Management Market Forecast: Breakup by Deployment Mode (USD Billion), 2024-2032
7.    Europe Customer Relationship Management Historical Market: Breakup by Enterprise Size (USD Billion), 2018-2023
8.    Europe Customer Relationship Management Market Forecast: Breakup by Enterprise Size (USD Billion), 2024-2032
9.    Europe Customer Relationship Management Historical Market: Breakup by Application (USD Billion), 2018-2023
10.    Europe Customer Relationship Management Market Forecast: Breakup by Application (USD Billion), 2024-2032
11.    Europe Customer Relationship Management Historical Market: Breakup by End Use (USD Billion), 2018-2023
12.    Europe Customer Relationship Management Market Forecast: Breakup by End Use (USD Billion), 2024-2032
13.    Europe Customer Relationship Management Historical Market: Breakup by Country (USD Billion), 2018-2023
14.    Europe Customer Relationship Management Market Forecast: Breakup by Country (USD Billion), 2024-2032
15.    Europe Customer Relationship Management Market Structure